FAQs
30 days from delivery is your return window.
What you need to know
- Shipping fee: $6.99 per order
- Standard handling time: 1-1 business days
- Standard transit time: 2-5 business days
- Return window: 30 days from delivery
- Refunds: processed 5-7 business days after the item is received and inspected; it may take 5-10 business days to appear on your statement
- Payments accepted: PayPal, credit/debit cards, Stripe, Airwallex (USD; taxes shown at checkout where applicable)
- Tracking: sent by email as soon as your order ships
Orders
How do I place an order on reptilaw.com?
Select your style and size, add to bag, and proceed to secure checkout. You can pay with PayPal, credit/debit cards, Stripe, or Airwallex. All prices are in USD, and taxes are shown at checkout where applicable.
What happens after I check out?
You will receive an order confirmation email. Your order enters our standard handling time of 1-1 business days. Once it ships, we will email a shipping confirmation with your tracking details.
How can I choose the right size?
If you are deciding between sizes or need personalized help, email [email protected] with the item name and your measurements or usual size. Our team will offer guidance to help you feel confident in your selection.
Shipping
What is the shipping fee and timeline?
The standard shipping fee is $6.99 per order. Orders are prepared within 1-1 business days and typically arrive within 2-5 business days after shipment.
How do I track my order?
When your order ships, you will receive an email with a tracking number and link. If you cannot find the email, check your spam folder or contact [email protected] and include your order number.
Returns
What is your return window?
Returns are accepted within 30 days from delivery. To start a return, email [email protected] with your order number and the item you wish to send back.
Are there any fees on returns?
There is no restocking fee. Original shipping is refunded only when Reptilaw is at fault.
When will I receive my refund?
After your return is received and inspected, refunds are processed within 5-7 business days to the original payment method. Your bank or payment provider may take an additional 5-10 business days to post the credit to your statement.
Support
How do I contact customer support?
Email [email protected] for help with orders, sizing, shipping, or returns. Include your order number for the fastest assistance.
Contact
Email: [email protected]
Business address: 18869 Wildflower Way, Lake Villa, Illinois 60046